Monarch Airlines Customer? : Here’s what to do…

Monarch Airlines Customer?Here’s what to do…

October 2017

It has been widely publicised in the press, TV and social media today (2nd October 2017) that unfortunately Monarch Airlines ceased trading at 4am today due to their ATOL License not being renewed by the Civil Aviation Authority. All future holidays and flights provided by these companies have been cancelled and are no longer operating.

This includes the following companies:

• Monarch Airlines Ltd
• Monarch Holidays Ltd (ATOL Number 2275)
• First Aviation Ltd (ATOL Number 4888) previously trading as Monarch Airlines
• Avro Ltd (ATOL Number 1939)
• Somewhere2stay Ltd

If you are in the UK now, the Civil Aviation Authority advises that you do not travel to the airport.

For any passengers affected by the failure of the Monarch Group in the first instance you need to follow the advice of the CAA as per the following link:

https://monarch.caa.co.uk/
 

For future bookings and if you have not travelled yet please click:

https://monarch.caa.co.uk/customers/i-have-a-future-booking-and-have-not-travelled-yet/

The CAA has a 24-hour helpline: 0300 303 2800 from the UK and Ireland, and +44 1753 330330 from overseas

In addition, ABTA have given information for customers affected on https://abta.com/news-and-views/news/monarch-travel-group

In Summary
If your trip was booked through a package holiday you should contact them to arrange a full refund, with customers already on holiday being able to return home following confirmation from the Administrators that they will honour the return trips at no extra cost and they will not need to return home early.

Monarch Airlines was part of the Civil Aviation Authority (CAA) ATOL scheme, so customers with ATOL protected holiday bookings will be able to claim a full refund for their trip.

Any customers already abroad should be able to use the scheduled airline tickets included as part of their booking to return to the UK.

If you have booked a flight only with Monarch Airlines and have done so using your credit card, please contact your card provider to see if a refund is available.

People who have a Monarch package holiday, or flight only, please do not travel to the airport as Monarch are no longer flying. Those who have a Monarch flight booked via their tour operator should contact their tour operator in the first instance.

Cancellation or curtailment is something which is not normally covered when it is due to Scheduled airline failure, unless specific cover has been purchased. Please refer to your policy wording.

What about a refund - am I covered?

If payment was made to Monarch Group by either a corporate or consumer credit card then after following the above instruction you should contact your credit card merchant provider to submit a chargeback claim under the chargeback scheme. Payments made by Visa Debit card should also contact their bank to submit a chargeback claim.

There’s no cover under the Cancellation or Curtailment (cutting your trip short) sections of our travel insurance policies. However, if your policy includes Scheduled Airline Failure, some cover may be available but only if you didn’t book your flights as part of a package holiday.

Please note that Scheduled Airline Failure is only available on the premier Level of cover for InsuraTrip. If you do not have this level of cover, then unfortunately it is unlikely to be covered.

Refer to your Certificate of Insurance and Policy Wording to see if you selected a Policy that included Scheduled Airline Failure and if cover is applicable.

If your Policy did include Scheduled Airline Failure Insurance and once all the above have been followed and you still need to submit a claim please refer to the policy wording as to how to submit a claim.

If you purchased the additional option “B15 - Supplier Insolvency and Disruption Cover” and this is shown on your Certificate of Insurance please refer to that section for additional information. And only after you have followed these steps and you feel you still have a claim you should contact claims@affirmainsurance.com for instructions for the procedures to follow.

Written by Adam