This is a summary of initial contact details for making a claim. For more details please refer to your policy wording. 

First, check your Schedule of Insurance and your policy to make sure that what you are claiming for is covered.

For All Single Trip and Annual Multi-Trip Policies Sections

The easiest way to make a claim is online at www.imglobal.com/member/assistance/claims. The process should take 10-15 minutes to complete depending on the type of claim.

Please ensure you have your policy certificate, trip dates, supporting documentation, and details of the incident before starting your claim.

You can also obtain a claims form by sending an Email to: travelclaims@imglobal.com; or  

Phone: 029 2168 4316; or 

Writing to: IMG Claims Department, Fitzalan Court, 3rd Floor, Fitzalan House, Cardiff, CF24 0EL.

For full details on what you will need, including the sort of supporting documentation required, to make a claim please see the policy wording pages 36 and 37.

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