Make a Claim

This is a summary of initial contact details for making a claim. For more details please refer to your policy wording. 

First, check your Schedule of Insurance and your policy to make sure that what you are claiming for is covered.

For All Single Trip and Annual Multi-Trip Policies Sections excluding section P - Optional Gadget Cover

The easiest way to make a claim is online at The process should take 10-15 minutes to complete depending on the type of claim.

Please ensure you have your policy certificate, trip dates, supporting documentation, and details of the incident before starting your claim.

You can also obtain a claims form by sending an Email to:; or  

Phone: 029 2168 4316; or 

Writing to: IMG Claims Department, Fitzalan Court, 3rd Floor, Fitzalan House, Cardiff, CF24 0EL.

For full details on what you will need, including the sort of supporting documentation required, to make a claim please see the policy wording pages 36 and 37.

For Single Trip and Annual Multi-Trip Policies Section P - Optional Gadget Cover

Please telephone Davies Group on 0203 794 9300 Monday to Friday 9am to 6pm. Or email as soon as possible but in any event within 28 days of the incident likely to give rise to a claim.

  • Report the theft or loss of any mobile phone, within 24 hours of discovery to your Airtime Provider and blacklist your handset;
  • Report the theft or loss of any gadgets to the Police within 48 hours of discovery and obtain a crime reference number in support of a theft claim or a lost property reference in support of an accidental loss claim;
  • Provide us with details of the claim and any other contract, guarantee, warranty or insurance that may apply to the loss including but not limited


Looking For General Enquiries?

If you are searching for contact details regarding a different kind of enquiry, please visit our Contact InsuraTrip page.