Make a Claim

This is a summary of initial contact details for making a claim. For more details please refer to your policy wording. 

First, check your Schedule of Insurance and your policy to make sure that what you are claiming for is covered.

For Single Trip and Annual Multi-Trip Policies Sections A to I and Sections K to M Inclusive

We have appointed Claims Settlement Agencies to look after your claim. 

Address: Claims Settlement Agencies, 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD

Telephone: +44 (0) 1702 553 443 


Fastest and simplest way to submit a claim is by going to

Open Monday to Friday, 09:00 to 17:00.

Currently our Claims Handlers are experiencing high call volumes with long wait times particularly for claims queries relating to cancellation, please read these FAQs to see if your query is answered there, to ensure you are not waiting on the phone unnecessarily. 

For Single Trip and Annual Multi-Trip Policies Section J

Please contact IPP Claims quoting your policy number, travel insurance policy name and reference: IPP ESFI-V1-21.

Address: IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ

Telephone: +44 (0) 345 266 1872


To download a claims form, please visit


Looking For General Enquiries?

If you are searching for contact details regarding a different kind of enquiry, please visit our Contact InsuraTrip page.